BBB has determined that Car Parts Warehouse, Inc. meets , which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Dan from Car Parts Warehouse called and straightened everything out with my order and apologized for the inconvenience. I called in and reviewed everything with him. I provided him with the tracking number for my shipment to send the rotors & pads back to them so they can track it and issue the refund upon receipt. He said they'll be issuing me a full refund (no restocking fee) and they've given me a $50 credit on my account for use with any purchase in the next 12 months. I appreciate what Dan did to help sort everything out in a professional and courteous manner, and am grateful for the resolution.