I just wrote a review on how crappy Kearny Mesa Acura is, and how they should all go to Ball Acura, so I figured...I should write a review for Ball Acura!
I always bring my 2005 TSX in to Jeff and his service team. Everyone there is so nice, raning from the cashier girl to his techs. Jeff is always really friendly and explains everything to me, and is a really nice guy. If I need a ride back to my office while they work on the car, they totally will take me. They also wash and vacuum with any service...cuz come on, it's an Acura, we're classy :)
But really, Jeff and his team are really great, and you can even bring in your Hondas here. My company does a fleet thing with Ball Acura, and our Toyotas and Hondas are serviced here as well.
And even if you don't love Ball Acura or plan to go here, save youself some grief, and don't go to Kearny Mesa Acura!
I have a 2011 Acura RDX that I take to Ball Acura for the regular maintenance. They do an outstanding job of servicing my car and their customer service is unbeatable! I have taken it in 3 or 4 times for regular maintenance (i've put 25K miles on it already!) and have consistently been treated like a valued customer and gotten excellent service. Jeff Arkin, Service Manager there, and his team in Service are great!! They are friendly, professional, efficient (they get my car serviced quickly), good at communicating with me, and didn't try to sell me service I didn't need.
I highly recommend the Service department there and am sooooo happy with my Acura RDX!
Sal was extremely helpful, professional and knowledgeable. We did research before we decided on the Acura RDX. It was a pleasure to buy a new car at Ball Acura.